Chapter 1004 After-sales Service Attitude

It was a small piece of silk, but I didn't know if it was stained with water or something. It was stained with faded colors and looked a little disgusting, and the silk seemed to be rotten.

Hua Xiangrong in Beijing has not been in bloom for a long time, and the first batch of goods was sold not long ago. It cannot be due to aging problems caused by traveling for a long time. If the goods in the shop are really like this, then there is something wrong with the purchase channel.

Silk is not used much in the products of Hua Xiangrong Weaving House, and it is only used for decoration and embellishment. However, no matter what, the shop uses such low-quality materials, it will affect the reputation of the shop.

What's more, Hua Xiangrong has only been open in Beijing for a few days, and its good image has not yet taken root in people's hearts. It is easy for it to be branded as having poor product quality.

"I'm going to the shop now to have a look." Bai Ruozhu said immediately.

Lin Ping'er said worriedly: "Let's go with you. Do you want someone to notify Yichun?"

Bai Ruozhu shook his head, "I'll go take a look myself first. If things get into trouble, I'll ask you and Ah Chun for help."

After she finished speaking, she asked someone to fetch the horse, got on it, and rode away with the escort who came to report the news.

On the way, Bai Ruozhu asked the guard to tell the story carefully and make sure there were no omissions.

"Someone just brought something to the store to cause trouble, saying that the store sells inferior products. The shopkeeper also checked and found that the bag in her hand was indeed purchased from Hua Xiangrong. It also had a limited edition commemorative number and was only sold recently. It went out. There was some silk decoration on the bag, but it has turned into what you can see. The shopkeeper said he checked it, and I am afraid it was not artificially made like that, but the quality of the silk was defective," the guard said.

Bai Ruozhu didn't say anything for a long time. The bag she designed was not unwashable, so even if there was a small part of silk on it for decoration, it would not affect the washing. It was definitely not a problem caused by the guests' exposure to water.

As for whether the customer had been soaked in water for a long time, she had to look at the bag to judge, but judging from the mottled discoloration of the silk, it was a problem with the original dyeing fastness. If it had been soaked for a long time and soaked, it should be the whole piece. The color faded.

"What's the guest's attitude? Is he very emotional?" Bai Ruozhu asked.

"You don't, I just want an explanation. The shopkeeper said that if it was really a problem with our purchase, he would be willing to apologize, but I'm afraid that he might take a wrong look. If someone with an evil intention comes to frame the shop on purpose, he Apologizing goes against the other person's will," the guard added.

Bai Ruozhu nodded, the shopkeeper was very thoughtful.

Soon, the two of them arrived at the shop, and Bai Ruozhu also saw the customer mentioned by the guard. The woman was very unfamiliar. She was not familiar with noble ladies in the capital, but she had never seen her at the Queen Mother's birthday banquet. It can be seen that if it is an official's family, it is very likely that it is below the fifth rank.

At the Queen Mother's birthday banquet, except for families with meritorious deeds, only family members of officials and above were invited to the fifth rank. At that time, Jiang Yichun happened to be an official of the fifth rank.

Bai Ruozhu stepped forward, saluted the lady gracefully, and said, "I am Hua Xiangrong's boss Bai Ruozhu. What do you call her?"

The lady was a little surprised when Bai Ruozhu appeared. She probably didn't expect that the owner of the shop was such a young woman.

However, the other party was also well behaved. He quickly put away his surprise and politely returned the gift, saying, "My husband's family name is Ye. You can just call me Mrs. Ye."

"Mrs. Ye, can you show me the bag?" Bai Ruozhu reached out to ask for it. Mrs. Ye didn't refuse, but there was a little impatience in her eyes. She was very unhappy with Hua Xiangrong's repeated inspections, and suspected that she came to blackmail her intentionally. ?

Bai Ruozhu noticed her thoughts and explained with a smile: "Mrs. Ye, please don't misunderstand me. I am not a person who refuses to admit my mistakes. I just want to better discover the problem so that I can solve it for Madam. I think Madam should like it very much." Is this the right bag?”

Mrs. Ye looked regretful and said, "Yes, I spent a lot of effort to get this limited edition new model, but it turned out like this before I even used it. It's really disappointing."

Bai Ruozhu had already taken the bag. She looked carefully and found that the rest of the bag was in good condition, and it was indeed produced by Hua Xiangrong. The problem really was with the decorative silk, and it didn't look like it was caused by human use. caused by improper use.

"Go check that batch of silk to see if there is any problem." Bai Ruozhu ordered the shopkeeper.

"Master, we have sent someone to carefully check every roll." The shopkeeper Xu Ge said in a low voice.

Bai Ruozhu nodded, met Madam Ye's probing eyes, and said politely: "Mrs. Ye, I'm still investigating the problem, but I must apologize to you first, and I will also ask the embroiderers to work overnight and give you an identical bag. , and all the money I collected from you will be refunded."

"Master!" Xu Ge was a little anxious and called out in a low voice. Would it be too early to accept this matter now? It doesn't matter if you don't make money, but will it affect Hua Xiangrong's reputation?

Bai Ruozhu winked at Xu Ge, indicating that he didn't need to say more. After-sales guarantee is very important. If you refuse to accept the credit at this stage, it will leave a worse impression on the guests, and even make more people think that it is a quarrel. Hua Xiangrong Knitting Shop has no integrity.

Soon a boy came back with a roll of silk in his hand and showed it to Bai Ruozhu: "Master, the silk I bought last time was very good and of high quality. Only this color is problematic, but it is difficult to detect it with water. , this is obviously because of us!"

Bai Ruozhu shook his head, "This is because we were not careful enough. We should first apologize to Mrs. Ye around us."

As she spoke, she bowed respectfully, and Xu Ge also bowed and apologized. Madam Ye felt embarrassed and hurriedly went to help her and said, "It seems that you have been framed too. I am not an unreasonable person. Boss Bai is willing When solving problems, I won’t dwell on the mistakes.”

Bai Ruozhu thanked Madam Ye again and said, "The promise just made remains unchanged. Xu Changgui will refund the money spent on the bags to Madam Ye. The bags in question will be taken back and a remade bag will be sent to Madam Ye's house tomorrow evening."

"By the way, give Mrs. Ye a Supreme VIP Card, and she will get a 30% discount on future purchases." Bai Ruozhu ordered again.

To be honest, Mrs. Ye was very disappointed before and planned to never buy anything from Hua Xiangrong again. It looks good, but no one can afford it if the quality is not good. But Hua Xiangrong's attitude of admitting her mistake and the way she handled it made her very satisfied. She also felt that maybe this time was just a coincidence, and she would still buy it if she looked good in the future.

Now that she heard about the 30% off card again, Mrs. Ye's eyes lit up. She knew that Hua Xiangrong's VIP card was very rare. Her husband's wife only had a 20% off card, and that lady mentioned it at that time. When I arrived, I was very proud, saying that it would be incredible if there were twenty people in Beijing who had this card.

Then isn't her 30% off card more valuable? Mrs. Ye's mood improved instantly.