Chapter 2402 Smashing the Phone on the Spot
The male reporter blushed immediately: "I'm not stupid, I didn't insert the SIM card correctly! I'm asking you now, if this problem occurs, can you provide warranty or replace the phone?"
Customer Service: "Sir, apart from the poor signal across provinces, are there any other problems?"
Male reporter: "No, just this one question."
Customer service: "Sorry, we can't promise you a warranty on this issue. How about you go to an official repair shop to have it checked again?"
Male reporter: "What about changing the phone? Just give me a new one."
Customer service: "Sorry sir, we don't replace phones unless it's a quality issue."
No matter how the male reporter asked, the customer service had the same attitude - no replacement or repair.
All the reporters at the scene became a little angry when they heard this.
The starting price of Sansang's S2 phone is close to 5000 yuan!!!
What was the average income of Daxia people in 2008?
Even in the imperial capital, the average monthly income is only around 2000 to 3000 yuan.
If it were in Chen Mo's hometown, Jiangbei, the average monthly income per person would probably be only around 1000 to 1500.
A mobile phone worth 5000 yuan can even make up two or three months' income of a Daxia person.
For ordinary people, this is definitely a luxury.
But this is a precious mobile phone, and when something goes wrong, they refuse to repair it, let alone replace it. Who wouldn’t be angry?
Many reporters at the scene have already started writing articles about the garbage after-sales service of Sansang mobile phones.
The male reporter hung up the phone dejectedly, somewhat speechless.
Chen Mo ignored him and asked someone to bring an American version of the S2 phone and called the customer service number in public.
Customer Service: "Sir, how can I help you?"
Chen Mo: "I bought the US version of the S2 phone. Can I get the warranty in Daxia?"
Customer service: "Of course, we at Sansang provide global warranty!"
Chen Mo: "It's like this. The S2 mobile phone promoted by your Sansang Group has signals in all countries around the world, but let alone across borders, I lose signal when I cross provinces now, which greatly delays my work. Can you help repair it?"
Customer Service: "Sure sir, you can mail it to any official repair point, or go to any official flagship store for repair. You can choose to pay the postage. After the repair, we will send it back to you within 3 working days."
If you need, we can also provide you with a spare machine, and you can return it to us after it is repaired. "
After hearing this, all the reporters were so angry that they almost cursed!
Good guy!
This is fucking outrageous!!!
For the same model of mobile phone, as long as it is produced abroad, it can be covered by warranty, but those produced by Daxia are not covered by warranty.
Sansang doesn’t even care where the consumers are from, it directly anchors them to the country!
Chen Mo smiled and continued, "Can I just change my phone? The signal on this phone is really too bad. I don't think you can fix it."
Customer service: "Please wait a moment. I'll ask you something."
Chen Mo: "Okay."
A few minutes later.
Customer service: "Sir, I asked the supervisor for you, and he said that the US version can be exchanged. You can just come to the store to exchange it."
Chen Mo: "Do you need to bring anything? Like invoices or something."
Customer service: "No, sir. We will check the serial number on the device and replace it for free as long as it is within the warranty period."
Chen Mo: "What if my phone is a Chinese version?"
Customer service: "Sorry sir, domestic phones cannot enjoy this service."
Chen Mo: "Why? Aren't you treating us differently?"
Customer service: "Sorry sir, this is the regulation of the head office. The warranty policy of each country is adjusted according to the specific local conditions. I can't do anything about it."
Chen Mo: "Oh, so the American version can be repaired or replaced, but the Chinese version cannot be repaired or replaced, right?"
Customer service: “That’s right.”
Chen Mo: "Okay, I'm fine. I hope Sansang Group will go bankrupt soon, thank you."
After hanging up the phone.
Both the reporters and fans at the scene could no longer hold back and started cursing!
“Discrimination!!! This is blatant consumer discrimination!!!”
"How can there still be idiots who are fans of Sansang?"
"So the people of Baguo are human beings, and we, the people of Daxia, are not human beings!"
"We deserve to be tricked by Sansang, right?"
"You're trying to pua us, saying our SIM cards aren't properly inserted? Ugh!!!"
"..."
Chen Mo picked up the microphone, looked at the male reporter whose face was already pale, and said coldly: “We have just tested it on the spot, we have live broadcast and recording the whole process!
Sansang’s mobile phones are overpriced and under-specified, the phones overheat, and they treat consumers differently. It can even be said that they discriminate against our Daxia consumers. What did I say wrong? ! ! ! "
The male reporter's face turned red with embarrassment, and he picked his toes in embarrassment at Chen Mo's powerful questioning.
Users of the US version can get warranty and phone replacement without even bringing an invoice.
If domestic users want to get repairs done, not only do they need to have all the necessary receipts to qualify for repairs, but when it comes to key issues, not only will they not replace the phone, they won’t even provide warranty services!
This is such a double standard!!!
Chen Mo calmly picked up the American version of the S2 phone, and in full view of everyone, he made a surprising move:
"First of all, I will submit the evidence I just collected to the relevant departments for reporting."
"Secondly, I personally think that this kind of junk product that discriminates against consumers is not worthy of appearing in the Daxia market! So..."
The next moment, Chen Mo didn't give anyone time to react, and threw his phone hard to the ground!!!
boom! ! !
The phone was smashed into pieces!!!
Chen Mo still felt unhappy and stomped hard on the dead body of the mobile phone several times!!!
Wow! ! !
The scene was in an uproar! ! !
No manufacturer has ever dared to slander another manufacturer so blatantly!
With so many reporters broadcasting live, Chen Mo's actions were tantamount to trampling on the dignity of Sansang! ! !
"it is good!!!"
"Great smash!!!"
"Garbage should be thrown into the trash can!"
"..."
Amidst the cheers, the male reporter left the scene in shame.
Chen Mo bowed to everyone.
This question-and-answer session has come to an end.
After everyone left, Lei Jun wiped the sweat from his forehead and said, "Mr. Chen, it's a good thing you reacted quickly, otherwise we might not be able to save face in the end."
Chen Mo calmly lit a cigarette and handed it to Lei Jun, then lit one for himself: "This is all arranged, there's nothing to be ashamed of."
"The front part was arranged, but the last person was not arranged by me!" Lei Jun said helplessly.
"Of course I know it wasn't you who arranged this. With your personality, you wouldn't do something so outrageous."
Chen Mo blew out a puff of smoke and grinned, "I arranged that person."
