Chapter 1511 Service attitude is the most important!

After half an hour.

After Yingla and Lin Zhiling ordered their dishes and gave the menus to the waitress, Yang Ming returned to his seat next to the floor-to-ceiling window and sat down.

Normally he eats at his villa halfway up the hill in Repulse Bay and rarely eats out.

It’s not that I don’t want to, but there’s really no need.

Whether he is meeting a distinguished guest or a distinguished guest comes to the villa to see him, basically everything can be done at the Repulse Bay Villa.

Besides, eating at home is safer than eating outside.

After a while, the owner of the seafood restaurant came over in person.

"Mr. Yang, do you need anything else? Like wine or something."

"No need for wine."

In fact, the owner of the seafood restaurant wanted to please Yang Ming but was also a little afraid of Yang Ming.

Yang Ming has seen a lot of this.

"Boss, how's the business going?"

"Business is very good, especially in recent years, the domestic market has also developed. Many domestic tourists come to Hong Kong for sightseeing. Our hotel is basically full because it is close to the sea."

In this regard, Yang Ming remembered that before 97, Hong Kong's tourism industry was indeed very developed, with many tourists both from overseas and domestic.

Hong Kong can make a lot of money just from its annual tourism and service industry revenues.

But later on, it didn’t work anymore.

The main reason is that the service industry level in Hong Kong has begun to lag behind that in China. Many domestic tourists don’t want to come back a second time after coming here once.

Yang Ming saw the other person standing next to him.

"Sit down and let me talk to you."

The boss then sat down.

“Do you think this income is sustainable?”

“It should be possible, and as it gets closer to 97, I think there will be more and more domestic tourists.”

Just as the seafood restaurant owner thought, there were indeed more and more tourists for a period of time after 97, but gradually it stopped working.

"What if tourists gradually stop coming because of problems such as service attitude?"

"Sir Yang, I don't know about that."

Of course he doesn't know, but if it is due to problems such as service attitude, it will indeed affect the guests.

Of course, those who can travel to Hong Kong for tourism and consumption now are basically a group of wealthy people, and they think it is normal that the prices here in Hong Kong are obviously much higher than those in China.

Yang Ming knew very well that historically, it was because Hong Kong’s own service level gradually declined that it directly ruined its reputation.

At this point, Yang Ming knew that changes had to be made.

Although now with the emergence of Yang Ming, technological development has begun to serve as an industrial chain, directly driving the development of Hong Kong.

Historically, most of Hong Kong's deformed businesses can only rely on real estate income. Although the rest of the financial industry also exists, it does not have much impact on ordinary people.

On the contrary, the service industry and tourism industry have a greater impact on ordinary people in Hong Kong.

After all, Hong Kong itself does not have a large population, with a maximum of only about six or seven million people in history. However, if the annual population reaches tens of millions, it is actually very terrifying.

It can bring a large amount of tourism income and foreign exchange to Hong Kong.

Including the hotel industry, accommodation, restaurants, shopping mall consumption, and even luxury goods, it can be said that the tourism industry has a great impact on Hong Kong as a whole.

But later on, people from abroad stopped coming and people from China were unwilling to come either. It was only through Hong Kong's millions of people consuming on their own that things gradually became okay.

Later, when Pengcheng developed, its service industry had begun to surpass Hong Kong, and consumption and prices in Pengcheng were lower than those in Hong Kong. This might have led to citizens from Hong Kong moving north to Pengcheng for consumption.

After all, people are all the same and will make their own choices with their hands and feet.

Although it seems still early now, Yang Ming needs to think more carefully.

Of course, most of the properties in Hong Kong now, including most of the shops, hotels, supermarkets, etc., are related to his Empire Group.

In fact, if the guests are still driven away as they did in history, Yang Ming’s interests will still be harmed.

In other words, the one who suffered the greatest loss was Yang Ming.

“So how do you think the service level can be improved?”

Seeing Yang Ming, he asked himself again.

The owner of the seafood restaurant looked a little nervous, as if he was being tested.

"Sir Yang, this can only be learned and improved."

"Then who do you think we should learn from, and which country do you think we should learn from?"

"Sir Yang, I think we can learn from Japan, Europe and the United States." said the owner of the seafood restaurant.

Yang Ming nodded.

"What if one day your seafood restaurant is no longer popular with overseas or domestic tourists because of the poor service attitude of others? What do you think will happen?"

"Sir Yang, I don't know about that."

After all, this kind of thing is not something he can decide alone.

"In the service industry, of course, we need to be the best in service attitude, not just in Asia, but in the world, so that people will be willing to spend money here."

"Sir Young, that's true."

Yang Ming did not talk to the other party again.

The seafood restaurant owner left, feeling as if he were breaking out in a cold sweat.

Although Yang Ming's attitude seems gentle, I always feel a lot of pressure when I am with him.

"Yingla, you grew up in Siam, what do you think of the service industry in Siam?"

"Boss, the attitude of the service industry in Siam can only be considered average. Of course, Nanyang does attract a lot of tourists because of its natural tourist environment, but the public security there is too poor, and there have been fewer tourists in recent years."

Yang Ming remembers that in history, before the Asian financial crisis, that is, before 97, Siam's or Malaysia's tourism industry was indeed very developed. For example, many people from Hong Kong travel there every year.

But after 97, Siam and even the entire Southeast Asia began to slowly decline due to the problems caused by the Asian financial crisis.

The public security is getting worse.

This time, when Yingla returned to Chiang Mai to see her parents, she learned from her second brother that the security situation there was indeed not good.

However, Thaksin is only in the business world now and has not entered politics, so naturally he does not think about those things.

When the dishes ordered by the two women were delivered one after another.

Yang Ming, Yingla, and Lin Zhiling are having dinner here.

It's over 80 minutes.

At this moment, there was a rumbling sound suddenly coming from outside the window.

In fact, the fireworks are starting now.

Yang Ming and others also finished their dinner.

Prepare to leave here and take the two girls out for a look.

When I came out of the private room, I saw Chen Zhenhua and others were already waiting.

"Did you just eat?"

"Boss, we have all eaten."

After letting Lin Zhiling pay the bill, the seafood restaurant owner wanted to not charge her. However, to Yang Ming, this amount of money was nothing and he didn't like to eat and drink for free at other people's places.

Pay the price at Linzhiling and go out.

At this time, many tourists came to the beach of Victoria Harbour.

At first glance, there are people of all ages and genders, including local Chinese, tourists from China, overseas tourists, and the white people in Hong Kong. There are a lot of them.

They all stood there looking at the beautiful scenery of Victoria Harbour in the distance.

Of course, there are also many people taking pictures with cameras now.