Chapter 1104 Rectification Plan

As everyone listened to Li Luo's "lecture", alarm bells rang in their hearts.

What the boss said was indeed true. If she had not stopped the two thieves in time, they might have already escaped.

By then, it is bound to cause dissatisfaction among customers.

After all, the items were lost in their store, and the customer couldn't find the thief, so of course he would cause trouble for the store.

At this time, the shop assistants were filled with fear and regret.

"Alas, it's all our fault for being careless. If we had paid more attention, this wouldn't have happened."

"Why didn't I notice it at the time? I still didn't do my job well."

"It would be a sin if this incident affected the reputation of the store."

They secretly blamed themselves in their hearts and lowered their heads, not daring to look into Li Luo's eyes, as if they were children who had done something wrong and were waiting for punishment from their parents.

Seeing the shop assistants looking guilty and blaming themselves, Li Luo realized that his attitude might be too harsh, so he slowed down his tone and said:

"I know the reason for today's situation, and it's not your fault. We are short of manpower and cannot allocate extra personnel to maintain order. But don't worry about this. After a while, the members of my team will come back and continue to assist you in completing the work. What you have to do is not to panic before they come back, but to cheer up and maintain your previous working state!"

Although her voice was no longer harsh, every word she said fell heavily on everyone's heart.

The employees raised their heads one after another, their eyes full of determination.

"Boss, don't worry, we will never make such a mistake again and we will do our job well!"

"Yes, we will be fully prepared and make sure nothing goes wrong again!"

"Boss, we must work harder!"

Everyone made the promise in unison.

Li Luo nodded slightly and continued:

"In addition, I also found other problems. The signs at the payment and meal windows were unclear, and some first-time customers were often confused and might queue up in the wrong line. Then, the garbage bins in the back kitchen area were not distributed properly, which reduced everyone's work efficiency. Although these problems may seem small, they will definitely affect the normal operation and service quality of our canteen over time."

The employees listened to the questions raised by Li Luo and took them all in mind carefully.

At this time, an employee couldn't help but say:

"Boss, in fact, you are not the only one who has discovered these problems. We have also noticed them during our work. However, we have been too busy to take care of them, and we don't have a detailed rectification plan, so it has been delayed until now."

What this person said is true. The bottom line is that we are too busy and there is a serious shortage of staff!

You know, before in the Taodou canteen, in addition to these contract workers, there were also regular employees, namely the members of the Taodou Group.

These regular employees are responsible for the operation, management and various miscellaneous tasks of the canteen on a daily basis.

Today is the first day of the eternal night, and everyone thinks that there won't be too many customers, so the members of the Taobao Group did not go to the store, but were called to a meeting to deal with other matters.

These contract workers are the only ones left in the store.

The number of guests has not decreased, but the number of employees has been reduced by half.

As a result, a chaotic situation is inevitable.

Li Luo listened, thought for a moment and said:

"I understand everyone's difficulties. Today is indeed a special situation. But we can't reduce the quality of service because of these objective reasons. Next, we have to work together to find a way to solve these problems. Let's brainstorm and see how we can do a better job under the current conditions."

The employees nodded one after another, all of them determined to get the canteen's work back on track.

Li Luo glanced at everyone and continued:

"We should take today's incident as a profound lesson and hope that such problems will not occur again in the future. First of all, we must assign someone to maintain queue order and not allow queue-jumping to happen again. This requires our staff to have keen observation and decisive action. Once queue-jumping behavior is discovered, it must be stopped and guided in a timely manner."

As she spoke, she gestured with her hands, as if an orderly queue scene had already appeared before her eyes.

"Secondly, the signs at the queue windows must be clear and eye-catching so that customers can see them at a glance. The font size of the signs should be large, the colors should be bright, and the content should be concise and clear." Li Luo's eyes swept over the person in charge of this work, and the other party nodded solemnly.

"Also, the distribution of trash cans needs to be replanned. The location of trash cans should be reasonably arranged according to the flow of people in the cafeteria and the amount of trash generated. The frequency of cleaning should be increased, and the trash should not be allowed to pile up and affect everyone's mood for dining."

Li Luo's words were like a string of cannonballs, and every sentence hit the point.

At this time, a management employee took the lead and said:

"Boss, you're right. We did neglect these details before. As for maintaining the order of the queue, I think we can assign a few employees who are quick and observant to take turns to be responsible. If necessary, we can also set up some guiding signs so that customers can see clearly at a glance."

As soon as the voice fell, another employee spoke up:

"We'll be redesigning the window signage soon. I promise we'll have a clear and concise design in no time."

At this time, a young employee couldn't wait to express his thoughts:

"As for the garbage bin problem, I think we can add some large-capacity garbage bins and place them in key locations. At the same time, we should formulate a strict cleaning schedule to ensure that someone is responsible for cleaning at each time period to prevent garbage from accumulating."

Another employee said:

"We can also arrange for dedicated personnel to patrol the cafeteria to promptly detect and resolve various emergencies, such as minor disputes between customers or temporary equipment failures."

Everyone spoke up and put forward their own ideas and suggestions.

Everyone had a focused look and determined gaze, as if they had already pictured the perfect appearance of the cafeteria after the renovation.

Li Luo listened carefully to everyone's speeches, and felt a little relieved when he saw how motivated they were.

She could feel everyone's determination to fight to the end, as if they had all transformed into fearless warriors, ready to charge into battle in this difficult battle to overhaul the cafeteria.

She believes that as long as everyone works together, there will be no difficulties that cannot be overcome.

"Okay, then I'll leave it to you all. Let's work hard together!"

Li Luo's voice was full of trust and expectation, like a warm spring breeze, blowing into everyone's heart.

Everyone responded in unison: "Don't worry, boss, we will do our best!"

The sound echoed passionately in the cafeteria, as if it was a loud horn declaring war on difficulties, firm, powerful and soul-stirring.