Vol 4 Chapter 28: Never Satisfied (Autumn Light 5)

At 11 o'clock in the evening, Amanda was already asleep. Huang Jingping in her pajamas stayed in the living room of the suite all the time. The TV was on, but her mind was not on the TV at all, she changed channels at will. , Always listen carefully to the outside movement. {This site has a new website, shorthand method:,]

Finally, a group of people's footsteps sounded in the corridor, followed by a series of door openings. Then, the familiar footsteps stopped in front of the door, and she dashed over, "Come back!"

Feng Yiping, who was holding the room card in her hand, looked at her gentle and bitter smile with her head down, "Don't you let you go to bed earlier without waiting for me?"

"Can't sleep," Huang Jingping brought a glass of milk prepared early, "I'll drink it soon."

"Look at you," she carefully took off Feng Yiping's leather shoes and coat, and looked at Feng Yiping who fell on the sofa with a tired face, and said with some heartache, "Why are you so tired? These things make Buchanan Can they do it?"

"I really have to do this," Feng Yiping moved inward, allowing Huang Jingping to lie down, hugging her and sighed contentedly, "Don't worry, I will see a few people tomorrow, the day after tomorrow, at the latest. I can really accompany you to get better, oh no, I'm afraid I have to return to Silicon Valley immediately."

"You're busy with you, we're okay, I'll put water for you, you take a bath, go to bed early,"

"You go to bed first, don't worry about me, I can't sleep now," Feng Yiping touched his forehead, "It's really exciting,"

This is also the normal state of the past two days, this time, it is very laborious.

"Where did you go today?"

"We went to the Seattle Aquarium today. Amanda likes those brightly colored fish very much. In the 360-degree glass dome, she was very excited... and later went to see the Space Needle," Huang Jingping said softly After that, at the beginning, Feng Yiping responded with "Uh-huh". After a while, there was no movement at all. Then, he heard a slight snoring sound.

He just said that he was excited, but he was actually asleep.

She gently pulled away the hair from Feng Yiping's forehead, and looked at Feng Yiping, who was sleeping peacefully. How do you say his sleep is natural, with no eyes half open, mouth wide open, no teeth grinding, and no sound from his throat. What a strange sound, that look, as pure as a sleeping child.

She couldn't help but kissed Feng Yiping on the cheek. Feng Yiping moved her head and pulled her handily, and then brought her up. Then, she didn't know how he did it. She obviously fell asleep with her hands on her. After only groping for three or two times, she climbed up on her chest very accurately, and rubbed it, and then she sat there motionless.

This pie is exactly the same as her daughter sometimes, and Huang Jingping can't help but want to laugh.

When will you be satisfied and stop? Looking at Feng Yiping's face, she thought.

However, she actually knew very well in her heart that a man, afraid that it would be the day when he was not satisfied, would want to be more successful if he succeeded, and he would want more if he got it...

Moreover, when facing difficulties and challenges, they seem to be sick. The greater the difficulty, the harder the challenge, and they seem to be more excited.

For example, what I have been doing in the past two days is exhausted every day, but the mental state is the best.

Man!

…………

After only three days in Seattle, Feng Yiping's "vacation" is coming to an end, but he has one last trip to visit the Starbucks headquarters.

This is also planned a long time ago. This journey is worth making public, and the part to be made public is planned.

Feng Yiping actually doesn't like coffee very much, but sometimes likes to taste two cups of original bitter coffee like masochistic. Of course, the sad thing is that outside of work, he really doesn't seem to like to do anything.

The Starbucks headquarters building, located on South Utah Avenue, is a 9-story red brick building that looks a bit old. It really does not have the style of those buildings under Jiasheng.

The shape is also very common. Both shoulders are flat, and the middle is a high bell tower. On all sides of the bell tower, there is a Starbucks iconic mermaid logo with a star crown on each side, but only half of the face is unfamiliar. What a thing, it seems to be overlooking Starbucks fans from all over the world downstairs.

In the downstairs to greet Feng Yiping and his business, a vice president Feng's richest man's treatment in the United States has finally been upgraded. These companies no longer randomly send an employee from the public relations department to send him.

"Feng, I'm very happy to be here." This is a typical successful American man with a stocky figure and no longer thick hair. He takes care of it with great care.

To welcome Feng Yiping, who is now famous in the American business world, is not only passionate, but also proud, with a little bit of the pride of the world's number one power and the world's leading retail company.

"Thank you Drucker, can't you?" Feng Yiping did not follow him towards the inside, but pointed to the coffee shop on the left.

He has never been to the headquarters of McDonald's and KFC. I don't know if they will open such a store downstairs. However, when Youjia has an independent office building in the future, he can learn from their experience.

It seems that from the point of view of this stingy, Starbucks's this is really similar to itself.

"No problem," Drucker laughed, "please over here,"

I made a special trip to arrange such a trip, and Feng Yiping naturally did not just come to see it.

As soon as you walked into this shop downstairs from their headquarters, the aroma of coffee came over your face, and at the same time, what you felt was the enthusiasm that came over.

The girl with a lot of freckles behind the cash register smiled and said, "Hello, welcome,"

She is so enthusiastic, not because the work place is located downstairs in the headquarters. In the United States for such a long time, Feng Yiping has been to Starbucks in different places, and the attitude of the waiters inside is the same.

This is exactly what he will focus on during this trip.

Starbucks in the United States is not as cold as the many stores it has opened in China, a very common place. This is similar to Feng Yiping's positioning of Youjia.

However, with more and more branches, the position in the industry has become more and more consolidated, the parent company Jiasheng Group has become more and more successful, and now it has good performance. From the performance point of view, it is getting better year by year. However, if From the service point of view, it mainly refers to the service attitude and awareness of the staff, which is really much worse than when it first started.

There are still welcome words, but the tone is generally dry, not to mention a sincere smile, it is a very professional smile, and it is difficult to see.

Feng Yiping knows very well that Youjia’s rapid development in recent years is mainly due to the increasing number of locations, the consistently affordable prices, the excellent quality of the products sold, the front-line employees, and the contribution to growth. It's really not big.

Many customers choose to have a good choice. Maybe they are used to it. Maybe they are close to home and convenient. Maybe it is because of Jiasheng’s reputation. This is not a big problem at present, but he knows that the future of convenience stores will compete How intense it will be. If Youjia does not solve this problem and is overtaken in the future, it will definitely happen.

In order not to disturb the customers here, after Feng Yiping ordered a cup of original coffee, he did not stop, and followed Drucker upstairs. "Drucker, why does each of your employees smile when facing customers? Can you be so sincere?"

This is a building that may be close to cultural relics in the United States, so it is the object of protection. Because major changes are not allowed, there are many pipes on the roof, which seems a bit messy.

Drucker’s answer is very American, "We at Starbucks, since we opened our first store in 1971, our positioning is not just to sell, but to provide customers with services that exceed expectations. We sell more than coffee. , We are delivering a lifestyle and attitude,"

Feng Yiping is very dissatisfied with this answer, please, you are not a graduate of Harvard, you are a graduate of Buddhist academy! Tell me about these humanistic, imaginary things, corporate culture, and core DNA, which are all used for publicity. What I want is specific methods.

Now that there is such an opportunity, he continues to ask without shame, "The point is, how do employees practice your philosophy? And it is very high-quality reflected in the work?"

"Every one of our employees, when joining our big family, the first thing they come into contact with is the company's most adhered to these concepts, please here,"

They came to the eighth floor. The eighth floor is the reception hall of Starbucks headquarters. This is really strange. Because the original reception hall was located, the coffee shop they opened was the one downstairs. To be honest, this is really similar to Feng Yiping. The character is quite similar.

However, Feng Yiping is still dissatisfied with Drucker's statement. If he knew that he could do it, then the world would have been peaceful long ago, okay!

Drucker obviously knew Feng Yiping’s dissatisfaction. When he sat down in the office, he smiled and said, “We have always adhered to a principle and always strive to achieve the best balance between profit and investment in employees. For example, most of us Of employees, including part-time employees, all have company futures. The same goes for the employees of our direct-operated stores in your country."

This is the finishing touch! Feng Yiping's eyes suddenly lit up.

Corporate culture or anything else is imaginary. The key factor for the good or bad service of too many employees may be income.

Youjia has tossed about those performance salary plans and incentive plans before, but now think about it, it still fails to solve the basic problem, how to let the front-line employees enjoy the dividends brought by the company's growth~www.wuxiaspot.com~this It's really a direction.

"So, how to balance the income of employees in different regions and different locations?"

"About this, our compensation committee has made a scientific model..."

…………

On the way back to Silicon Valley, Feng Yiping is still digesting the final harvest at Starbucks. This is indeed a very good method, and it fits some of our traditional concepts. Simply put, it is only when you have a home.

The point is that even if you know this truth, such a "home" is really not something ordinary people and companies can do.

The arrangement after the "house" is also important. It is not only Feng Yiping who is not satisfied. Everyone is like this, and the hearts of the people are like this. If front-line employees take the benefits of the company's development as a matter of course, they will Will it be the same again?

At the same time, Hastings, who has been following Jiasheng’s official website, was relieved when he saw this report. He is really on vacation, not to hide his eyes. You should play for a few more days. It is best to wait for us to get ready. You come back again. (To be continued.)