Chapter 384 6 major divisions, 2 major subsidiaries

Chen Changliu took the computer that Ke Meng pushed over and started looking at it.

Based on the consumer opinions collected by Ke Meng during her inspections, as well as her complaints from consumers such as Pollen Home, online forums, and Dabao reviews, she then summarized them.

These consumers mainly have six major problems with the current after-sales maintenance of mobile phones:

First, the fees for repair parts are not transparent, and a standardized system has not yet been formed, resulting in constant differences in after-sales repair prices.

Second, the maintenance level of technicians is uneven, and the quality of maintenance needs to be improved, which directly harms the interests of consumers.

Third, the national mobile phone "Three Guarantees" are discounted. Some after-sales staff are not familiar with the national "Three Guarantees" regulations. Especially for multiple repairs during the warranty period, they are told that they can only exchange but not refund.

Fourth, the service attitude of after-sales staff is not patient enough. 30% of consumers complained that after-sales service was not patient enough when facing consumer inquiries.

Fifth, during the service process, some after-sales centers, in order to save trouble, refuse to provide warranty on the grounds that the invoice is not seen and the warranty is not provided.

Sixth, the maintenance time is too long.

Suggestion: Set up a specialized and professional after-sales service center.

Chen Changliu read it carefully and nodded. It seemed that the business trip and inspection for more than half a month was worth it.

Don't think that you can ignore it because the after-sales service of domestic mobile phones is not perfect now, and the after-sales service provided by manufacturers is not as high as that of later generations.

In fact, from the time the company was established and the products were launched, Chen Changliu has continuously instilled the importance of after-sales service in the company's senior management.

Of course, if you just want to make a profit, it doesn't matter whether you have after-sales or not, but if you want to build a brand, then after-sales will be the key point.

In the future, when technology becomes more and more developed and products become more homogeneous, good after-sales reputation will be an important bonus and one of the important basis for consumers to choose this brand.

What's more, electronic products depend on after-sales service. After all, electronic products are expensive, and as long as it's an electronic product, it's okay if there are no problems. If there is a problem, you will inevitably rely on after-sales service.

And Ke Meng's suggestions go straight to the core of solving the problem.

In the past, because there were no products in the field of mobile phones, the most important electronic product was MP3. Therefore, although it attached great importance to after-sales service, it did not reach the point of establishing a dedicated after-sales service center.

However, now that mobile phone products are launched in China, the original after-sales service cannot keep up, and the establishment of a dedicated after-sales service center has been put on the agenda.

"Okay, beautiful, you did a great job this time. These are all fundamental issues related to the company..."

Chen Changliu's praise was like a shot in the arm to Ke Meng, and a bright smile appeared on his face.

"Well, okay, Mr. Chen, do you have any other instructions?"

"Hey, yes, next time you go out, can you please not go there for so long, otherwise I will almost become a monk."

Ke Meng couldn't help but roll her eyes at him. He was so serious, but his demeanor immediately changed after his words.

"I really don't believe that you didn't have an affair with that female star. Huh, besides, there is a beautiful secretary beside you. Don't you always shout that the secretary has something to do and MS does it when nothing happens?"

Chen Changliu had nothing to be embarrassed about. After taking a sip of wine, he said hehey:

"You'll know after a while. If you test my firepower yourself, you'll know."

Ke Meng blushed, but there was a charming look on his face. This expression almost made Chen Changliu unable to control himself.

That night, in order to prove that he didn't eat secretly, Chen Changliu really used all his strength to torment Ke Meng.

When the two hugged each other to end the battle, Ke Meng's face flushed. When he calmed down, Chen Changliu hugged her and ran to the bathtub to take a bath. The warm water made the two of them breathe a sigh of relief.

"Hey, how are you, senior, are you satisfied with my service?"

Ke Meng didn't want to move, she just leaned on Chen Changliu's chest and played with his palm.

"Okay, okay, satisfied.

But I still hope you won’t get too close to these female celebrities in the future. Zhao Yanan is no worse than her, and she is someone we can trust. "

Chen Changliu did not comment on Ke Meng's words. He played with it and said:

"It's different. If I take Zhao Yanan away, you know my character, and I won't let her have other choices.

But female celebrities are just having fun. "

As soon as Chen Changliu finished speaking, Ke Meng's hand had already reached down.

"Ah...it hurts!"

"Hmph, you also said that you didn't have an affair with that female star. You must have been tricked by me. You didn't eat what was given to you. You still played deep and went out to eat randomly. Believe it or not, you will break it."

Chen Changliu was dumbfounded. He thought Ke Meng was not jealous anymore!

It turns out that jealousy is a woman's nature and cannot be changed. It's just that Ke Meng can tolerate and accept anyone's jealousy, but she can't accept everyone's jealousy.

Obviously, Princess Zhao is not among this group!

Seeing Ke Meng sleeping deeply with a happy smile on his lips, Chen Changliu also smiled, but he couldn't sleep now.

What Ke Meng reported to him today touched him a lot.

The company's development speed has exceeded his expectations, and many companies have failed to keep up. Not only are there after-sales problems, but there are also many problems within the company.

Three days later, Chen Changliu held a meeting of the company's senior managers. After a one-day meeting, adjustments were made to the company's various business units.

From the original 4 major divisions and 1 subsidiary, it has become 6 major divisions and 2 major subsidiaries, namely:

Chip division, general manager Wu Bo, mainly responsible for the research and development of MP3 chips and mobile phone chips.

Lithium battery division: General manager Liu Yang, responsible for power lithium batteries and consumer electronics lithium batteries.

Mobile phone division: General manager Huang Zhang, responsible for all series of mobile phones.

After-sales service center division: General manager: Cheng Ling, responsible for after-sales service of all products.

Small electronics division: General manager: Xiao Hongbo, responsible for many small electronic products such as MP3, headphones, and speakers.

Mobile phone direct store management division: General manager: Li Li, responsible for the management of all mobile phone direct stores.

Electronic OEM Co., Ltd.: General manager Zhou Liming, responsible for the manufacture of various product parts and components and the assembly of products.

General manager of Lead-acid Battery Co., Ltd.: Chen Kunlun

This adjustment has a positive effect on the entire company, not only the scope of authority is clearer.

More importantly, Chen Changliu turned the electronic OEM division into a subsidiary, so the pie he drew for the management before was not a lie.

This pie is to turn the two businesses of lead-acid batteries and electronic OEM into listed companies, so that more senior executives can enjoy the dividends brought by the company's listing.

PS: The typos will be updated first and corrected later.

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