Chapter 654 Underestimated Fengming Technology Company

Seeing the annual report of Baihe Software Company, Ye Zishu felt that it was really not easy for them. They earned hard money, which was much more difficult than that of their brothers.

Although the revenue is not negligible like the previous year, there is not much revenue, which can exceed 30 billion yuan. The main revenue comes from the Skynet system and the tax system.

The Skynet system is not only as simple as selling system software, but also helping to install a large number of cameras and other tasks. This is a tiring job, resulting in little revenue for them, but a lot of workers.

If it is a brother software company, with such a small revenue, the number of employees may not even be 1,000, but their number of employees has reached 20,000.

Among them, the number of construction personnel alone has exceeded 12,000, and the number of R\u0026D personnel and administrative personnel is only 8,000, and these hardware have to be paid to Qinglong Technology Company for procurement.

The net profit of the Skynet system is actually not particularly high, only about 20%. The cost is mainly due to the relatively high cost of hardware procurement. After all, the hardware technology is here, and the cost cannot continue to decline.

It is impossible for end users to accept the price unconditionally. If the price is too high, the market size will be smaller, so the price can only be reduced to a certain extent.

Compared with the Skynet system, their smart tax system makes them feel much easier, because this system basically only needs to sell software.

In fact, there are many tax system companies in China, and they are basically state-owned enterprises. However, with their more advanced technology, they have achieved results far exceeding expectations and won orders from the tax department.

It can be said that artificial intelligence technology is the only technical advantage of Phoenix Technology Company. As long as it is used properly, it can basically kill competitors.

In the face of cross-age technological advantages, it is very difficult for products made of conventional technologies to gain advantages, even if you pay too much, it will not help.

This is just the beginning of these two projects last year, and they have not yet been fully rolled out. They have chosen one or two places for pilot projects. Once they are fully constructed, their revenue will also show explosive growth.

As for other businesses, there are actually quite a few, but they are all purchased by relevant local departments, and a unified system has not yet been formed. The list is relatively small.

It's not that their systems are so cheap, but that many governments have purchased cheap systems. Many people simply choose ordinary government systems when they see that the price of smart government systems is so high.

Anyway, for many government departments, the ordinary government affairs system is enough, at least at the current stage, it is enough, anyway, they do not have the pressure of market competition.

If you switch to an enterprise, you may have to comprehensively consider whether it can improve the efficiency of the enterprise. If you feel that the advantages outweigh the disadvantages, as long as the funds are sufficient, you are still willing to purchase.

However, this situation may be greatly improved in the next two years. The domestic economy is performing very well, and the government's fiscal revenue has increased a lot. The government is naturally more willing to spend money if it has money.

In addition, the 3G network will be fully constructed this year. No matter how slow the speed is, ordinary residents will still be able to use the 3G mobile communication network by the end of this year, and smartphones will become personal essential devices by then.

With smartphones, government public services will become more and more convenient and intelligent. At that time, let alone the government, the whole society will show another operating state.

In fact, it takes a lot of effort to insist on promoting the development of one thing, such as Wancheng Foundation, because there is nothing to take advantage of, so we can only bite the bullet and promote the development of the real estate industry.

If it weren't for Ye Zishu not caring about how much money the company makes, but planning for the long-term future, Wancheng Foundation's behavior would be tantamount to suicide.

This is also applicable to Baihe Software Company, that is, the current society's requirements for government informationization have not reached a critical point, let alone government intelligence.

want to drive their business forward,

We have to wait for the general trend to come. Fortunately, they also know that the intelligentization of government affairs is the future development trend, and they are not so impatient, and are working hard to do a good job in research and development.

Only when the foundation is solid can we be able to soar into the sky when opportunities come. Therefore, although the overall business situation of the company is not very good, it is not too anxious.

What they have to do now is to accumulate a certain reputation in the field of government affairs and take root in this field, which can be regarded as one aspect of laying the foundation.

Fengming Technology Co., Ltd. was established last year, and its background is shallower than that of its brothers. However, their performance has exceeded many people's expectations, and their development is very strong.

They officially launched their business in June, but they provide a lot of customer service, not only regular telephone customer service, online customer service and other services.

It has also launched many special services, such as professional consulting services, regular reminder services, emotional chat services, etc., which can be described as varied.

Among these special services, some of them have already thought of it, such as professional consulting services. Originally, Phoenix Technology has been collecting information and providing it to artificial intelligence for learning.

Among them, there are many professional fields of knowledge, such as legal issues, physiological issues, business issues, and even 100,000 whys, you can consult them.

The reason why such business is carried out is mainly because they have a solid foundation, which is equal to the reuse of their own resources, and it is not difficult to carry out.

As for the regular reminder service, it is requested by the users themselves, and there is no such service itself. Since some users have needs, they will naturally satisfy them, and it is not difficult to do anyway.

The emotional chat service is also proposed by users themselves. When they carry out normal customer service, sometimes users do not follow the routine and start chatting with intelligent customer service about problems encountered in life, emotional distress, etc.

But they are not easy to hang up casually. After all, customer satisfaction is very important. In the end, in order to avoid such problems from recurring, they directly launched an emotional chat service.

Don't some users just have things that they can't tell others, do they need someone to listen to or enlighten them? Smart customer service is very good at it, it is simply a piece of cake.

I just didn't expect this service to be extremely popular after it was launched, because they use a one-on-one emotional chat service. As long as they report their work number or call in from the original phone number, they will always be served by the intelligent customer service that received them before.

In this way, the distance can be shortened. At the beginning of the chat, you may not be able to let go, but after chatting a few times, it is basically the same as an old friend, and the feeling of chatting is completely different.

The more times you chat, the more speculative the chat will be. The more times you chat, the more users feel that customer service is like a roundworm in their stomachs. That kind of comfort is almost addictive.

For chat services like this, Fengming Technology has also introduced different charging methods very intimately to meet the needs of different users.

The regular charging method is calculated according to the length of the chat, which is charged at 1 yuan per minute, and if it is less than one minute, it is calculated as one minute.

But this method is relatively expensive for users who like to chat, and it costs 60 yuan an hour, and it is very normal for an emotional chat service to chat for an hour.

So they launched a monthly subscription service, which only needs to pay 1,800 yuan. During this month, users can chat with the smart customer service at will, unlimited time and unlimited times.

They even launched a half-month package service, a weekly package service, etc. The reason why the cycle is shortened is to give users more choices.

Because people who want to confide strongly to the intelligent customer service are generally those who encounter emotional difficulties. This kind of trouble is often just something they can't think about for a while. As long as someone enlightens them for a period of time, they can get over the haze.

And they think that it usually only takes about a week to get rid of the previous emotional troubles. If only a monthly subscription service is launched, they may not choose to buy it.

The monthly subscription service is basically prepared for those who are not short of money and can chat with the smart customer service. They basically regard the smart customer service as an old friend they have never met and become a part of their life.

Last year, the emotional chat service alone brought them more than 100 billion yuan in revenue, serving more than 50 million people, which shows that this business is booming.

They predict that this year's emotional chat service will serve hundreds of millions of people. Although the revenue may not double, it will definitely increase greatly.

Their specialized businesses such as professional consulting services and psychological consulting services brought them a revenue of 300 billion yuan last year. Customer satisfaction is very high, and many customers have consulted many times.

As for their serious business, corporate customer service, their performance is quite inferior. Corporate telephone customer service brought them 200 billion yuan in revenue last year.

The revenue of enterprise online customer service is only 50 billion yuan, and the total of enterprise customer service is only 250 billion yuan.

The reason for such a situation may still be due to contract issues. Enterprise customer service generally signs a long contract with the enterprise, and generally there is a one-year contract period.

During this period, even if Fengming Technology Company can offer a lower customer service fee, they can't jump off the car for a short time, at least they have to wait until the contract expires before they can replace it.

Therefore, they predict that there will be a relatively long growth in the field of enterprise customer business this year, and with the rapid development of the Internet, the demand for online customer service will also increase.

For example, their online customer service business income mainly comes from one of his companies. The outside world is still relatively unfamiliar with online customer service, and this year may change.

The business that was mentioned casually at the beginning created more than 650 billion yuan in revenue in the first half of last year, but their costs were negligible. The net profit margin was as high as 80%, and the net profit was 520 billion yuan.

Fortunately, Pei Qing didn't see this number, otherwise her jaw would drop in shock. She didn't expect that the business that was arranged casually at the beginning would have such a huge development potential. Hefei picked up a treasure.