Chapter 275
Looking at the mobile phone manufacturing companies around the world, only Longteng does the best.
Whether it is Nirvana series mobile phones, Kaitian series tablets, or holographic projectors, in short, the after-sales service is absolutely excellent.
How long you say the warranty lasts is how long the warranty lasts, and it doesn’t matter whether you are man-made or not.
Of course, this warranty has certain limitations. It is clearly written in the warranty card. If it exceeds the scope, it is not covered by the warranty.
On the contrary, if it is within the scope of the warranty, regardless of whether it is man-made or not, if you have a problem, you can send it back without any certificate, and the warranty will be given directly to you, which is very simple.
This is also the reason why the subsequent sales of Nirvana series mobile phones are still steady, that is, the after-sales service is really good, and it has gained a lot of reputation, so more people buy Nirvana series mobile phones.
Now, what Lin Feng has to do is to copy this to Jifubao Company
"yes!"
Hearing this, the general manager of Jiefu Bao and the manager of the operation department nodded in agreement.
Both of them are well-known business elites, and they are very clear about after-sales guarantee, so they do not dare to slack off at all.
Service, whether it is the previous consultation service or the follow-up after-sales service, is a big problem, and there are many uncertain factors in it. It is really not that easy to do it well.
Things like online shopping refunds are not quick and easy. The service problem of Fubao Company may be a problem with the online shopping website, and they will handle the return for you.
However, the refund has not come for a long time. At this time, what should you do? Is it up to Jifubao Company to advance the money itself? ?
This seems to be no problem, but what if someone else’s online shopping website is arguing with others?
Therefore, there are still very unstable factors in the middle, but in Lin Feng’s philosophy, such a thing is absolutely not allowed to happen.
If you If you always want to quarrel with me, then I'm sorry, our Jifubao will not cooperate with you. You can find other payment channels by yourself.
In the future, Jifubao company will cooperate with those online shopping websites. The mandatory part is the 24-hour solution.
In other words, if the user uses Jifubao to pay the bill and then returns the goods later, he can go to Jifubao to apply for a refund, and Jifubao company will handle it within 24 hours. Return the original amount.
This requires the cooperation of the online shopping website.
Of course, this is just an example. Jifubao Company has many main businesses, and the most important one is transfer. Transfer
, but sometimes the wrong amount is transferred. Yes, although there are very few people in this world who have the same name and same gender, and whose bank numbers coincidentally differ by just one or two digits, they do not exist.
What if they do exist, and they happen to make a mistake and transfer the wrong account? Do?
There is no problem at all. There is a protection option among the Jifubao transfers.
Since the Jifubao transfer is effective immediately, that is to say, there is no delay.
You confirm the transaction and order here It will be generated within a few seconds, and the transfer is completed quickly. After a few seconds, the other party will receive the money you sent to him.
This is a small-amount transfer that takes effect immediately, but for large-amount transfers, Express Pay Bao Company will also take effect immediately, which is Lin Feng's request.
If the amount is too large, in order to avoid problems, you can choose a protection. The protection time is half an hour.
During this half hour , the order will be generated and the money will be transferred, but the other party cannot withdraw the money.
You can use this half hour to determine whether the transfer was wrong.
If the transfer is wrong, you can apply for a refund, and there will be a certain amount of time in between. Slow down and try to be as safe as possible.
It seems that many people make mistakes when transferring between banks, especially cardless deposits. As a result, they end up wrangling for a long time and cannot get the money back. They can only blame themselves and suffer in vain. Loss.
Lin Feng does not want such a thing to happen.
Because even if the person made a mistake, once the matter is exposed, the person is at fault and is the victim, which makes people feel sympathetic, and all the blame will be placed on Jifubao. Come on, and then put an unsafe label.
That is definitely not a good thing, and it is also unhelpful to the company. Avoid it as much as possible.
This is also one of the types of services, and it is also where Lin Feng strives to be perfect.
"The operations department is very complicated, and many things need to be handled by the operations department, but having too many things is not an excuse. You need to do it to the end."
"It is best to divide the operations department into several areas and divide the responsibilities well, so that the chance of making mistakes will be smaller. The gaps will be reported directly to the HR department. As long as it is reasonable, the HR department will approve it."
Lin Feng made the final explanation.
Jiefu Bao Company is a commercial company, not a charity.
It recruits people for free. Once Lin Feng finds out, the head of that department will have only one result, which is to get out. Then the head of the human resources department will also get out.
Do you think there is no responsibility?
Your department does not need to use so many people, but you have to recruit so many people. Even though the human resources department agreed to recruit so many people, it did not How can Lin Feng tolerate random recruitment after investigation?
People can be recruited, but they are recruited to work, not to work in white-collar jobs and eat the company's bottom line.
In fact, this situation occurs in many companies.
The department submitted the recruitment plan, but the HR department didn’t even check it. The result was that it agreed, and then hired more useless and redundant people. It turned out that there were many people who had nothing to do all day long and received their salary, which is no different from a nursing home.
Lin Feng I have seen such things happen, and I hate them very much, so I don’t allow them to happen.
Unfortunately, the operations department of Jifubao Company is the department most prone to such things, so he had to get vaccinated in advance. By the way, Warning.
Sure enough, the manager of the operations department was stunned and realized.
This was a warning to him. How could he not take it seriously? He did not dare to underestimate the young man sitting in front of him at all.
In fact , Yes, he came to work at Jifubao Company because he was recommended by Li Jiacheng, but he was also warned by Li Jiacheng.
In the past, he worked well at Jiefubao Company and achieved results. Your future is bright. On the contrary, if you don't do well, There is only one outcome, that is, he is completely finished.
He will not be able to go back in the future. If he is fired, Li Jiacheng will not come forward.
Within Jifubao Company, Lin Feng’s power is definitely higher than that of Li Jiacheng. If Lin Feng wants to fire him, Li Jiacheng will I won't say a word, and I won't let him go back again. It's that simple.
