Chapter 132: Maintaining Reputation
Originally, almost no users mentioned the refund issue.
But now, under the deliberate promotion of Apple, many users of the original Xingchen mobile phone system have remembered this issue.
Anyway, many original users of Xingchen mobile phones now love and hate the Xingchen mobile phone system.
Love it because it is too perfect and easy to use, hate it because they will never use this mobile phone system in the future.
A forum.
"I paid for the Xingchen mobile phone system for a year! Now I can't use it after only three months. I ask Xingchen Technology Co., Ltd. to refund the money!"
"I agree, Xingchen mobile phone system has disappointed me too much. It makes me love and hate it!"
"Ten thousand people signed a petition in blood to ask Xingchen Technology Co., Ltd. to refund the money!"
Major media also reported this headline.
"Now that local users can no longer use the Xingchen mobile phone system, many users want Xingchen Technology Co., Ltd. to refund the money to them. I wonder if Xingchen Technology Co., Ltd. will refund the money?"
"This editor estimates that Xingchen Technology Co., Ltd. will not refund the remaining money to these users. After all, how can you spit it out if you have eaten it?"
"If it is not refunded, Xingchen Technology Co., Ltd. will not comply with the regulations and will be sued!"
At the same time, many users began to call Xingchen Technology Co., Ltd.'s international customer service number. ♦♦ ♦♦
"Hello, Xingchen Technology Co., Ltd.? I am a Xingchen mobile phone system user. I just bought the Xingchen mobile phone system for only one month, and now I can't use it. I hope you can return the money to me."
"I want a refund, or I will sue your company."
"No matter how small the 30 dollars is, it is still meat. I want a refund..."
Some of these users are real users, and some are Apple's agents. Anyway, they want a refund if they don't agree.
These days, Xingchen Technology Co., Ltd.'s international customer service has been bombarded.
…………
Apple headquarters
"Haha... Now we have successfully transferred the anger of those users to Xingchen Technology Co., Ltd." Andrew laughed in the conference room.
"Mr. President, your strategy is very successful. Now many users are concerned about whether Xingchen Technology Co., Ltd. will return the money to them."
"Although there are still many users who are hostile to our company, at least half of them have pointed their fingers at Xingchen Technology Co., Ltd."
"Yes, many netizens on the Internet are concerned about when Xingchen Technology Co., Ltd. will return the money and whether it will return the money. At least we have successfully withdrawn the heat now."
"Well, that's good." Cook nodded gently.
"Now we are waiting for the response of Xingchen Technology Co., Ltd. Haha, I want him to spit out all the money he has taken in! This will cause a lot of financial problems for their company. If they don't return the money, then we will help those users step on his face!" Cook smiled.
…………
Xingchen Technology Co., Ltd.
"Chairman, our international customer service phone has been blown up by those users in the past few days. They all ask us to pay back the money!" Marketing Manager Zhou Shiming said bitterly.
A week ago, the restrictions issued by overseas parties to prevent Xingchen mobile phone systems from entering their markets were a huge blow to Xingchen Technology Co., Ltd. This means the loss of the US market and part of the European market.
This was already a huge blow.
I didn't expect that those users would now ask for a refund of the money they paid, which made the situation even worse!
The conference room was filled with smoke.
Qin Hailang and his son were smoking silently. As for other senior executives, they didn't dare to smoke!
"Son, what should we do now? Should we refund the money?" Qin Xianhe was also in a dilemma. He had been ambitious during this period, and the company was growing bigger and bigger. I didn't expect that Apple would take out its trump card at this critical juncture. It was really a mess to apply for Zhengce protection directly.
"Manager Zhou, how many users are there in the areas where our mobile phone system is currently blocked?" Qin Hailang asked.
"There are 50 million users in the United States and about 60 million users in parts of Europe. A total of 110 million users." Zhou Shiming reported.
"Well, that means we have to return more than 3.3 billion US dollars in total!" Qin Hailang tapped the table with his fingers.
However, there are still some areas in Europe that do not restrict the Xingchen mobile phone system, and there are about 40 million users.
That is to say, apart from domestic users, he made money. Among the more than 100 million foreign users, he only made money from 40 million users. He has to return the rest. Because these areas are restricted from using the Xingchen mobile phone system!
"Son, are you going to return all the money?" Qin Xianhe's eyelids jumped. That's 3.3 billion US dollars. Do you want to spit it out after eating it in your stomach?
"Chairman..." Other senior executives were also a little nervous.
After all, 3.3 billion is a large sum of money.
"Refund, why not? If we refund, we will only lose a few billion. If we don't refund, our company's reputation will be lost! You should all know that the reputation and credibility of a company are very important." Qin Hailang said lightly.
"This..." Several senior executives looked at each other.
"We need to look further ahead. Although we are now blocked from the international market, it does not mean that we will always be in this state in the future! So we must not let our reputation be lost now. Besides, Apple must be involved in this matter. If we don't refund the money, it will not work!" Qin Hailang said with a smile.
"Chairman, should we refund the full amount? Some of those users have used it for a few months. I don't think we need to refund 30 US dollars. Anyway, we will refund less according to how many months they have used it." Zhou Shiming suggested.
"Yes, we don't need to refund the full amount. At least we have to make some money, right?"
"No, no, no, I want a full refund! If we want to do it, we should do it well and beautifully. Let those users know that we are trustworthy and have a good impression of us!" Qin Hailang waved his hand.
"Okay, since you said so, let's do it as you say. Anyway, even if we only make money in the domestic market, we have a lot of money." Qin Xianhe sighed.
"Well, the refund needs to be returned to the users one by one, which is a huge project. Father, why don't you go to Europe and America to preside over this work?" Qin Hailang said to his father.
"Okay, I can go there." Qin Xianhe nodded.
The next day, Xingchen Technology Co., Ltd. held a press conference and said that it would return the money to European and American users!
As soon as this news came out, there was an uproar.
