Vol 4 Chapter 232: Willful punishment

It will be more than 11 o'clock, close to 12 o'clock, the hotel is busy, the small waiting area, small front desk, there are many people waiting, but these guests seem to be satisfied, no one Feeling particularly impatient.

It was originally the peak period for check-out, so no one should ask one's own person to get the relevant procedures at once.

Feng Yiping took a look. The two staff at the front desk, a man and a woman, were very efficient and looked in place. At least they were not indifferent like the indifferent faces in the agency, nor were they polite and polite like the front desk of some five-star hotels. Be proud of yourself; use your hands when handing the change and invoices, and bend slightly; polite language is also in place, you must be called "you", exactly according to the training set; The intonation is also in place, not the kind of mechanical, formulaic intonation, it is kind and natural, and it is distracted when speaking...

not bad.

But it is not without shortcomings. It should be because the time is too tight. When communicating with customers, there is no eye contact. For example, when saying goodbye, "This is your invoice and change. Please keep it, thank you!"

Afterwards, he bent slightly to signal, "Welcome to our shop again, I wish you a pleasant journey, goodbye!"

After a hurried glance, there was no eye contact at all, and the next person was received immediately, "Hello, please show your room card and advance payment voucher,"

Feng Yiping also often stays in hotels, knowing that this kind of treatment will make some guests who check out feel not taken seriously, or similar to when I check out, I can no longer enjoy the enthusiasm of staying in the hotel before. Go, the tea will feel cold.

In fact, even just looking at the residents enthusiastically for a second or two can eliminate their feelings. It can't be said that they can leave happily, at least they will feel more comfortable when they leave.

Feng Yiping stopped here with a few people to observe, and immediately attracted the attention of some people. A man in a suit and leather shoes in the waiting area, standing next to the suitcase with his hands, his eyes lit up, and he immediately touched a colleague next to him. , Whispered, "That seems to be Feng Yiping?"

That person turned his head blankly and took a look, oh, really, immediately felt like seeing a star, excited and ready to move, but didn't dare to approach.

To the customers, Feng Yiping always smiled generously, smiling to indicate to them, the two of them suddenly felt flattered, and quickly nodded with a smile.

The manager who was helping at the front desk also spotted Feng Yiping at this time, and ran over quickly, "Mr Feng,"

A man and a woman at the front desk heard the movement and saw that it was Feng Yiping who was coming by. It was also shocked, and their attitude was a little more correct.

"Take me to the linen room," Feng Yiping didn't talk nonsense with the store manager, "Wenhua, you stay here,"

He also didn't want this shop to confide in the news.

The store manager naturally knew the reason for his arrangement, and was a little nervous to lead the way, "Please, please."

…………

The so-called linen room, in the hotel, is the room where cotton products such as quilts, sheets, pillowcases, towels, etc. are stored, commonly known as "linen".

Hotels and many other service industries must have such rooms, but there is no limit to the number. Yijia generally guarantees more than two rooms according to the size and specific layout of the branch.

This one is located at the corner of the second floor and is very large. At this time there are several service carts waiting at the door.

In order to avoid some of the problems that often occur in economic hotels later, at the beginning, Yijia stipulated that the linen in the hotel should be replaced with dirty ones first, so as to avoid the room attendants from being lazy to change some things in order to save trouble. Linen that doesn't look too dirty.

For example, if you are in charge of ten rooms, first take back all the dirty linen from these ten rooms, and then give you the clean ones, so as to prevent you from being lazy at the source.

"Hello everyone, don't be affected by us," Feng Yiping walked in through the doorway opened. A middle-aged aunt who was doing receiving, dispatching and registering inside quickly stood up, "I'm busy with you, let me see for myself."

The air in the linen room is good, not only has no peculiar smell, but also relatively fresh.

The cabinets, window sills, and the floor all look relatively clean and free of stains. The linen on the shelf is covered with cloth to ensure that the linen sent from the washing factory will not be contaminated.

The room is also very tidy, there are no other irrelevant clutter, Feng Yiping nodded, "How about sending and receiving records?"

The aunt hurriedly showed him a copy, and he scanned the quantity recovered and distributed one day, as well as the quantity delivered to the washing factory, except for the damaged ones, the total amount was the same, at least there was no problem in the accounts.

"The washing plant has been washed, have we sampled and tested it?" he asked the store manager.

In detail, all walks of life have hidden rules, or shady, such as washing factories, the easiest thing to do is the detergent.

The price of a ton of washing powder is tens of thousands, generally more than 20,000, while the price of a ton of liquid caustic soda is usually only about 500 yuan, and the cost is only 1/40 of the former. Sometimes washing plants will inevitably move their hands and feet.

Moreover, the effect of the washing depends only on visual inspection, and the liquid caustic washing may be more "clean".

However, the linen washed with liquid caustic soda, because the alkalinity is too strong, the alkali and chlorine exceed the standard, which will cause skin itching and even induce skin diseases.

However, they also have a way to deal with it. In order to neutralize some of the residual strong alkaline substances on the bedding, they can use the bleaching water whose main component is sodium hypochlorite. Sodium hypochlorite itself is a corrosive product. After use, it will affect the skin and mucous membranes. Strong stimulating effect.

In short, if you don't take it seriously, there are really pits everywhere.

If you want to do a good job, sometimes it's not enough to just do your job well.

“Our branch mainly conducts sampling and visual inspection, but the regional headquarters often visit the washing factory temporarily for inspection,” the store manager said.

Feng Yiping nodded, this is a good way.

"Usually you can also pay attention, remember that they came to pull the dirty license plate number, and then remember the license plate number they sent back clean linen, all the shops can be integrated, you can see whether the washing plant is really in accordance with the requirements Achieve clean and pollution separation,"

The key to linen lies in hygiene. After you pull the dirty in the same car and send it clean, hygiene is definitely not guaranteed.

"Okay," the store manager nodded.

"Where is the disinfection room?" Feng Yiping asked.

"Here,"

In the disinfection room, there were also two waiters who were waiting, handing in the cups that were withdrawn from the room, and replacing them with clean cups after disinfection.

In doing so, hotel guests at least don't have to worry about the cup in the room, maybe they just wiped it with the toilet towel.

Not only is it disinfecting the mouthpieces, but also the cleaning utensils of the waiters. The person in charge is a middle-aged man wearing a mask and gloves. However, the smell inside is not very good. "You wear this," shop Chang gave Feng Yiping a mask.

Feng Yiping waved his hands to those few, "Busy for you,"

He went inside and watched it carefully for a while, and it was not bad. They were all in order. He checked the records of sending and receiving and said, "Thanks to your hard work, you must keep it."

"Clean the aisle every few days?" Feng Yiping asked as he walked toward the guest room.

The guest rooms are cleaned every day, and some public areas, except for particularly dirty places, can’t be cleaned every day.

"Fixed every Friday," said the store manager. "Public facilities such as carpets, anchoring, stair floors, walls, fire extinguishers, etc., are cleaned on Fridays."

Passing by a guest room with an open door, Feng Yiping walked in gently, and immediately frowned.

There was a cleaning basket at the door, which contained brushes, hair balls, cleaning fluid, gloves, rags, etc. A girl wearing gloves, with her back to the door, was bending over to clean the toilet, very attentive.

What made Feng Yiping dissatisfied was that the cleaning rags that should have been placed in separate categories on the cleaning car were a little entangled at this time. Maybe the toilet cleaner and the washbasin cleaner are mixed together, maybe with the remote control cleaner. , Phone calls are also mixed together.

There are also those brushes, the floor brushes with hair on them, and they are not separated from the other two. The other two have toilet brushes and washbasin brushes. I don’t know if the one leaning on the hair ball is a toilet. Brush, if it's a basin brush...

Tsk, just think about it!

The store manager understood what was going on at a glance, and immediately went straight to clean it up, "Is this useful?" Feng Yiping said not very politely.

The problem I was worried about actually existed.

The front desk is actually not a big problem, because it is easy to supervise and there are many supervising people. It can be said that every resident will supervise.

Cleaning work is different. There are too few people to supervise and there are few opportunities, but this one is very important, so Feng Yiping is most worried about this one. Unexpectedly, there are real problems.

The shop manager said, "We will change it right away."

The female employee who was bending over turned her head, and when she saw so many people behind her, she let out a cry of fright, and then looked at Feng Yiping, who was cold-faced, and the manager who looked at her angrily, and immediately understood what was going on. What happened, even though she was wearing a mask, she could see that her face suddenly turned pale.

…………

During the inspection of the second store, Xu Bin’s deputy, Yang Huajie, the person in charge of the hotel in Shanghai, ran over nervously, "President Feng, I will review with you, and I will ask for punishment~www.wuxiaspot.com~We will arrange it right away. Rectification,"

Feng Yiping didn't give him a good face, "How many times have I said that the hotel has no other requirements, that is, let your children and parents live in and use all the facilities without having to bring any sanitary products. Now it is reached. Is this requirement? Can you let your family do this?"

"Wash your face in the washbasin and eat cookies with the hand holding the remote control and telephone receiver?"

Yang Huajie lowered his head, "We must strengthen professional ethics training, strengthen supervision and inspection..."

"I don't care what measures you have, I only want results, and I want it as soon as possible. It can't be a temporary measure to heal the head and feet. It must be a way to solve the problem from the source."

Feng Yiping interrupted him, "In addition, I will add an extra one. From tomorrow, before lunch, you will take the lead in all the staff in the hotel's regional headquarters. They will all clean the branches and take care of the bathroom."

Don't make these guys disgusting, they won't really take it seriously.

"Those who resist this article will be dealt with in accordance with the system,"